Thanks for nothing

So, working the phones over at the bakery today while coding some dialplans… when a call comes in from a South Florida area code…

I’m calling to get a custom cake for a 70th birthday party.

Normally, these types of events are planned with some good lead time. It’s a significant birthday, one that generally has family coordination, etc. I generally love these calls. Unlike most of the tech work I do, bakery clients are always celebrating.

I work into the conversation how honored we are to be considered and ask for the date of the celebration… which ends up being Saturday. This Saturday. :(

Sometimes we can work on a shortened, fast schedule. Most times, Yeni needs at least two weeks notice to start planning, etc. The biggest issue, especially come Spring, is availability. For example, we’re booked this week. Solid. No space for more cakes.

I say “I’m very sorry, unfortunately we are unable to take on an additional cake this week—”

Thanks for nothing. [click]

Ouch. I hadn’t even finished the sentence… I didn’t get a chance to recommend another bakery. Thanks for nothing. Click.

The hard part is knowing that this person, who never has purchased from us… somehow feels we dis-serviced her in some way. It’s tough to get those calls and remain chipper. Hell, it sucks to say no.

I definitely would love if the bakery could sell more cakes. (So would my accountant)

How would you handle it when you’re told… Thanks for nothing.

Customer Service is Key

I’m a lucky guy. Besides having a smoking hot wife, I’ve also been able to meet some incredible people — some incredibly smart people.

One of these people, John Spence, is a great author, speaker, consultant, and advisor who makes the very complex awesomely simple. He also happens to post some amazing advice on his blog, such as:

Let me make this as Awesomely Simple as I can: for the vast majority of businesses today the ONLY competitive differentiator you have is the level of service you deliver to your customers. People can copy your product, your price, your location, your hours, your decor, your uniforms, your marketing and advertising… they can copy just about everything you offer… except the quality of the service your front-line employees deliver and the relationships they build with your customers. For many of you reading this blog, Amazing Customer Serviceor lack thereof – will be the sole determinant as to whether you are successful in your business or not. Please take a moment to read that last sentence again and think about it very carefully!John Spence re Customer Service

Great man with great advice.

Have you tried DuckDuckGo yet?

With a tag-line of friends don’t let friends get tracked, new search engine Duck Duck Go certainly new how to grab my attention.

Ok, I said new but in reality it’s a few years old… I’m just slow and it’s new to me.

DuckDuckGo.com is a search engine that doesn’t track your results… which means you can search for something online and not see advertisements related to your search on other sites you visit. As well as privacy protections (no searching history period), there are many benefits to this model.

It certainly has my attention.

Learn more:

2013, The Year That Was

I do use a variety of statistical data to review the websites I administer — and while I will monitor and review the others very often, I review FredPosner.com about twice a year… and with that long winded introduction, I present… 2013: The Year That Was at FredPosner.com. Continue…

Jawbone Jambox Reset

Jawbone Jambox Reset

Let’s reset this Jambox

So, at the bakery we use the Jawbone Jambox. We actually use two of them… we have the regular Jambox (in blue of course for Yeni) and in the kitchen we have the Big Jambox.

I’ll tell you why I love the Jambox in a bit — first let me tell you what to do when your Jambox doesn’t light up or when your Jambox doesn’t respond.

Resetting the Jambox

Continue…

Lexmark Printer with Ubuntu 12.10

This is another one of those tech articles.

Recently, I started using Ubuntu 12.10 as my primary system. I didn’t want to… but that’s another story.

Everything installed very well, with the exception of my cheap Lexmark Pro715 printer.

I don’t want to get off on a rant here, but printers today are pure crap. When they stopped making the HP 4L, printers as a whole took a steep dive. Anyway…

The printer/fax/scanner/copier is under $100.00 and claims to have a very low price per page (based on the ink they use). It’s not listed on the Ubuntu 12.10 defaults and honestly, it was a pain in the ass to set it up.

So, please use my misfortune to save yourself some time. Continue…