I have a hate / hate relationship with ATT. A call I just had with tech support re-emphasized why I hate this company (and why we are leaving them in a month).
Yesterday (Christmas), Yeni and I took an amazing ride through Florida. We started in Gainesville, ended up near Daytona, and headed back through the Ocala National Forrest.
I tell you that to tell you this: During the trip, we noticed that Yeni’s voicemail was not working. By not working, I mean callers would not be able to leave her a voice message and we were unable to access voicemail from her phone.
A call to ATT received the “we’re not working on Christmas” message, so I called today.
The grumpy individual who answered the call asked what changes we made, etc. The tone was very accusatory which — although I get he must deal with people making changes often — wasn’t appreciated.
I let Grumpy know that we hadn’t made changes — just simply noticed that we had no voicemail for callers and were unable to access voicemail.
Grumpy then asked me why I had “disabled visual voicemail.” I told him I had no earthly clue what the hell he was talking about. I let him know we both had iPhones and that we hadn’t made changes — just looking to get this working again.
Grumpy was unhelpful and there’s no reason for me to continue drawing out the story… here’s the bottom line.
If you treat your customers like crap, you better make sure you’re the only game in town. ATT is not the only game in town, and we’re switching to another carrier.