When Yeni and I were dating, her apartment used Comcast for Internet. Like armies of other customers, I experienced numerous problems and after hours on the phone expressed my outrage on Twitter.
I didn’t expect assistance. I simply wasn’t happy and wanted to express my anger, to… well, to the entire world. Surprisingly, my small tweet was noticed by Comcast, who replied to me, contacted the appropriate people, and actually resolved my problem.
Shocked? So was I.