Sticks and Stones (Walgreens Bitch Incident)

To make an incredibly long story short… let me ask you this: What would you do if a call taker called your wife/mother/daughter/etc a bitch? While you think about that, here’s a clip of Yeni talking to Valentin from Walgreens: No audio? No problem… here’s a quick transcript: WALGREENS: Before I connect you, is there… Continue reading Sticks and Stones (Walgreens Bitch Incident)

Customer Service is Key

I’m a lucky guy. Besides having a smoking hot wife, I’ve also been able to meet some incredible people — some incredibly smart people. One of these people, John Spence, is a great author, speaker, consultant, and advisor who makes the very complex awesomely simple. He also happens to post some amazing advice on his… Continue reading Customer Service is Key