Recently, a call taker from Walgreens called Yeni a bitch. You can hear the call and read the story here. For two weeks, I attempted to get Walgreens to apologize… and failed. At this point, I don’t know who failed… was it Walgreens for not caring, or was it me in thinking a big company… Continue reading Walgreens Attempts an Apology
Tag: customer service
Sticks and Stones (Walgreens Bitch Incident)
To make an incredibly long story short… let me ask you this: What would you do if a call taker called your wife/mother/daughter/etc a bitch? While you think about that, here’s a clip of Yeni talking to Valentin from Walgreens: No audio? No problem… here’s a quick transcript: WALGREENS: Before I connect you, is there… Continue reading Sticks and Stones (Walgreens Bitch Incident)
Customer Service is Key
I’m a lucky guy. Besides having a smoking hot wife, I’ve also been able to meet some incredible people — some incredibly smart people. One of these people, John Spence, is a great author, speaker, consultant, and advisor who makes the very complex awesomely simple. He also happens to post some amazing advice on his… Continue reading Customer Service is Key
Why I am Boycotting Amazon.com
Recently, I wrote on VoIP Tech Chat about a SIP Attack one of my servers received from Amazon’s Cloud service. First, Don’t Panic. This is not about anything Tech/Geek/Nerd related. It’s all good… Let me quickly sum up the incident for the non-geeks (like my wife) who may be reading. Amazon sells everything. In your… Continue reading Why I am Boycotting Amazon.com