I will pay for good service

I had an interaction with American Airlines this morning that made me realize why I choose American (even though they cost more than others). Bottom line: I choose American Airlines because their service is worth the price I pay. The same holds true with almost any business. In telecom, I can choose the cheapest carriers… but instead I choose great carriers (such as .e4 and flowroute) that offer high quality and great service....

May 22, 2014 2 min Fred Posner