Customer Service

Recently, a call taker from Walgreens called Yeni a bitch. You can hear the call and read the story here. For two weeks, I attempted to get Walgreens to apologize… and failed. At this point, I don’t know who failed… was it Walgreens for not caring, or was it me in thinking a big company would care enough to apologize to a customer they insulted. After two weeks, I decided to post the call online and share it with the world. (I was hoping that they would issue a sincere apology and we would just move on). I then posted the blog on twitter and google plus. Walgreens, through twitter, said they would reach out to us ASAP. They lied. ...

To make an incredibly long story short… let me ask you this: What would you do if a call taker called your wife/mother/daughter/etc a bitch? While you think about that, here’s a clip of Yeni talking to Valentin from Walgreens: No audio? No problem… here’s a quick transcript: WALGREENS: Before I connect you, is there anything else I can assist you with? YENI: No. Thank you. WALGREENS: Yeah… bitch. ...

I’m a lucky guy. Besides having a smoking hot wife, I’ve also been able to meet some incredible people — some incredibly smart people. One of these people, John Spence, is a great author, speaker, consultant, and advisor who makes the very complex awesomely simple. He also happens to post some amazing advice on his blog, such as: Let me make this as Awesomely Simple as I can: for the vast majority of businesses today the ONLY competitive differentiator you have is the level of service you deliver to your customers....

Recently, I wrote on VoIP Tech Chat about a SIP Attack one of my servers received from Amazon’s Cloud service. First, Don’t Panic. This is not about anything Tech/Geek/Nerd related. It’s all good… Let me quickly sum up the incident for the non-geeks (like my wife) who may be reading. Amazon sells everything. In your shopping cart you can buy a robot, a book, a DVD, and almost anything else you can think of. You can also buy Internet service for your business. This “cloud” service is called EC2, and it’s a little technical; so I’ll just say… you can place some of your business computing needs with Amazon. ...