Fred Posner

Fred Posner personal blog


Walgreens Attempts an Apology

Posted . ~4min read.

Recently, a call taker from Walgreens called Yeni a bitch.

You can hear the call and read the story here.

For two weeks, I attempted to get Walgreens to apologize… and failed. At this point, I don’t know who failed… was it Walgreens for not caring, or was it me in thinking a big company would care enough to apologize to a customer they insulted.

After two weeks, I decided to post the call online and share it with the world. (I was hoping that they would issue a sincere apology and we would just move on). I then posted the blog on twitter and google plus.

Walgreens, through twitter, said they would reach out to us ASAP.

They lied.

Tagged: customer service Walgreens

Sticks and Stones (Walgreens Bitch Incident)

Posted . ~4min read.

To make an incredibly long story short… let me ask you this:

What would you do if a call taker called your wife/mother/daughter/etc a bitch?

While you think about that, here’s a clip of Yeni talking to Valentin from Walgreens:

No audio? No problem… here’s a quick transcript:

WALGREENS: Before I connect you, is there anything else I can assist you with?

YENI: No. Thank you.

WALGREENS: Yeah… bitch.

Tagged: customer service Walgreens

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