Walgreens

Recently, a call taker from Walgreens called Yeni a bitch. You can hear the call and read the story here. For two weeks, I attempted to get Walgreens to apologize… and failed. At this point, I don’t know who failed… was it Walgreens for not caring, or was it me in thinking a big company would care enough to apologize to a customer they insulted. After two weeks, I decided to post the call online and share it with the world. (I was hoping that they would issue a sincere apology and we would just move on). I then posted the blog on twitter and google plus. Walgreens, through twitter, said they would reach out to us ASAP. They lied. ...

To make an incredibly long story short… let me ask you this: What would you do if a call taker called your wife/mother/daughter/etc a bitch? While you think about that, here’s a clip of Yeni talking to Valentin from Walgreens: No audio? No problem… here’s a quick transcript: WALGREENS: Before I connect you, is there anything else I can assist you with? YENI: No. Thank you. WALGREENS: Yeah… bitch. ...