For My Security

When the bakery closed during Covid, one reason was Bank of America’s delays in handling of our emergency loan (PPP) request. That’s a different story for another time, but the bottom line is that I moved from Bank of America to a credit union (for both business and personal banking). Recently, the credit union attempted to update their online banking. It’s a disaster and customers have been without access to transfers, bill pay, balances, etc for over 2 weeks....

May 27, 2022 2 min Fred Posner

American Express Stupidity

Let me start off my saying this: I despise the word stupid. Despise may not even be strong enough to describe the loathing I have for the word stupid. I feel calling a person stupid remains one of the worst insults one can use. It’s a word that I rarely use. That being said, I reserve the use of “stupid” for extreme acts that amaze me with their unique sense of illogical function. Take for example American Express. ...

June 4, 2014 2 min Fred Posner

American Express / Non-American Call Center

Today, I attempted to use my American Express card as a replacement for an old card that had expired. I entered the card info, hit “renew,” and was told it was declined. Within a minute, I received an automated phone call from a toll-free number. The automated message stated (paraphrasing here) that this was the American Express Fraud Department and that I needed to call the 800 number to confirm card activity....

May 23, 2014 2 min Fred Posner