Walgreens Attempts an Apology
Recently, a call taker from Walgreens called Yeni a bitch.
You can hear the call and read the story here.
For two weeks, I attempted to get Walgreens to apologize… and failed. At this point, I don’t know who failed… was it Walgreens for not caring, or was it me in thinking a big company would care enough to apologize to a customer they insulted.
After two weeks, I decided to post the call online and share it with the world. (I was hoping that they would issue a sincere apology and we would just move on). I then posted the blog on twitter and google plus.
Walgreens, through twitter, said they would reach out to us ASAP.
They lied.
Sticks and Stones (Walgreens Bitch Incident)
To make an incredibly long story short… let me ask you this:
What would you do if a call taker called your wife/mother/daughter/etc a bitch?
While you think about that, here’s a clip of Yeni talking to Valentin from Walgreens:
No audio? No problem… here’s a quick transcript:
WALGREENS: Before I connect you, is there anything else I can assist you with?
YENI: No. Thank you.
WALGREENS: Yeah… bitch.
American Express Stupidity
Let me start off my saying this: I despise the word stupid. Despise may not even be strong enough to describe the loathing I have for the word stupid.
I feel calling a person stupid remains one of the worst insults one can use. It’s a word that I rarely use. That being said, I reserve the use of “stupid” for extreme acts that amaze me with their unique sense of illogical function.
Take for example American Express.
Stop Networking / Start Helping
I read a great blog post from Jeff Archibald called Stop Networking. It’s a great read (and it’s linked… so please read it) and something I related to personally.
Starbucks on Main Street
Yeni and I love going to DisneyWorld — our one big spend each year is annual passes. We go as often as we can… not as often as we’d like… but we get there 20+ times a year.
American Express / Non-American Call Center
Today, I attempted to use my American Express card as a replacement for an old card that had expired. I entered the card info, hit “renew,” and was told it was declined.
I will pay for good service
I had an interaction with American Airlines this morning that made me realize why I choose American (even though they cost more than others). Bottom line: I choose American Airlines because their service is worth the price I pay.
Life can be simple
I loathe drama. If there’s a simple way to do something, it’s generally also the best way to handle a task. Ah, the wisdom we can learn from imgur.
High Class / Low Budget
From either the bakery or VoIP consulting, I get to sift through “feelers” on a daily basis. Some come from people who have an exact idea of what they want, are familiar with market pricing, and have realistic budgets.
East Coast / West Coast
This week, I spent a day in Seattle. Since I live 3,000 miles from Seattle, that single day cost me 3 (one day there, one day to fly there, and one day to fly back).