Posts
Seth Godin and Broadway
Posted . ~1min read.
I subscribe to Seth Godin’s email where each day my inbox receives his latest blog post. The man writes often. Every day. So each day, by noon, I’ve read one of his posts.
Continue Reading »'Murica
Posted . ~1min read.
Went to WDW yesterday with the Mrs… we’re annual pass holders which allows us to go when convenient. Normally, we’ll pass on the heavy season (to avoid the crowds), but we also take an opportunity when it presents itself.
Long story longer…
Continue Reading »My New Watch
Posted . ~2min read.
You may not have known… I love watches.
Since I was a little kid, I’ve loved having different watches and have amassed quite the collection. Now, this isn’t a collector’s collection — this is a collection of watches that Fred wanted.
Sure, I have some nice ones here and there (my parents brought me back a Cartier from a trip once) but most are important because of their story.
I have a great blue-faced Citizen watch I bought when Peter got married… I have the watch my Aunts had given to Uncle Harry… and recently I bought the watch I’ve always wanted.
Continue Reading »Walgreens Attempts an Apology
Posted . ~4min read.
Recently, a call taker from Walgreens called Yeni a bitch.
You can hear the call and read the story here.
For two weeks, I attempted to get Walgreens to apologize… and failed. At this point, I don’t know who failed… was it Walgreens for not caring, or was it me in thinking a big company would care enough to apologize to a customer they insulted.
After two weeks, I decided to post the call online and share it with the world. (I was hoping that they would issue a sincere apology and we would just move on). I then posted the blog on twitter and google plus.
Walgreens, through twitter, said they would reach out to us ASAP.
They lied.
Continue Reading »Sticks and Stones (Walgreens Bitch Incident)
Posted . ~4min read.
To make an incredibly long story short… let me ask you this:
What would you do if a call taker called your wife/mother/daughter/etc a bitch?
While you think about that, here’s a clip of Yeni talking to Valentin from Walgreens:
No audio? No problem… here’s a quick transcript:
WALGREENS: Before I connect you, is there anything else I can assist you with?
YENI: No. Thank you.
WALGREENS: Yeah… bitch.
Continue Reading »American Express Stupidity
Posted . ~2min read.
Let me start off my saying this: I despise the word stupid. Despise may not even be strong enough to describe the loathing I have for the word stupid.
I feel calling a person stupid remains one of the worst insults one can use. It’s a word that I rarely use. That being said, I reserve the use of “stupid” for extreme acts that amaze me with their unique sense of illogical function.
Take for example American Express.
Continue Reading »Stop Networking / Start Helping
Posted . ~1min read.
I read a great blog post from Jeff Archibald called Stop Networking. It’s a great read (and it’s linked… so please read it) and something I related to personally.
Continue Reading »Starbucks on Main Street
Posted . ~2min read.
Yeni and I love going to DisneyWorld — our one big spend each year is annual passes. We go as often as we can… not as often as we’d like… but we get there 20+ times a year.
Continue Reading »American Express / Non-American Call Center
Posted . ~2min read.
Today, I attempted to use my American Express card as a replacement for an old card that had expired. I entered the card info, hit “renew,” and was told it was declined.
Continue Reading »I will pay for good service
Posted . ~2min read.
I had an interaction with American Airlines this morning that made me realize why I choose American (even though they cost more than others). Bottom line: I choose American Airlines because their service is worth the price I pay.
Continue Reading »